Project Description

FHA Quality Care

The Client

Fraser Health’s Quality Care department is responsible for ensuring patient concerns are managed with sensitivity, timeliness, and respect for diverse perspectives. They deal directly with community members and with FHA staff, ensure that programs are in place and properly utilized in all health care settings.

The Problem

Fraser Health needed a visual way to present a Complaints Management Tool Kit that makes accessing information easy, engaging, and memorable.

Our Approach

We created a suite of infographics and design elements to improve readability of this training tool. This 26-page layout aligns with other branded materials we’ve created for the department, building on concepts and iconography that users are learning to identify with the program.

The Result

The tool kit has been rolled out across Fraser Health with all staff and physicians participating in accessing the information.